Shipping Policy

Processing time:

Orders are processed and shipped within 4-5 business days(M-F). Processing time does not include shipping time.

Most orders are processed as soon as possible, however please allow processing time up to 7 days during periods of high volume.

**ALL SHIPPING TIMES ARE ESTIMATED - The number of days you see to ship your package when checking out, is an estimation. Once we drop the package off with USPS, we are no longer in possession of your package, meaning we can't control when it arrives to your location. 

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Tracking Questions:

Unfortunately, we do not have any additional information related to tracking. What you see with the tracking number is the same information that we are able to see.

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Package Not "Delivered":

If your tracking states that your package has been delivered, however you don't have it, there are a few things you can do prior to contacting us. 1) Reach out to your neighbors, roommate, spouse, etc. to see if they've received it. 2) Ask your local mail carrier (our adorable packaging makes our packages unique & unforgettable, so your mail person may just remember it) 3) If all else fails, contact your local post office and file a claim. You may email us about this and we can discuss options, however please remember we are not responsible once the package enters the USPS system and we will do the best we can to help.
 

Lost Package/Order:

Unfortunately, we are not responsible for situations where USPS or UPS have lost a package. These are handled on a case-by-case basis, so please email us at jklgoettlich.2018@gmail.com if this occurs with your order.